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Tuesday, July 20, 2010

The Station House Officer, Osmania University Police Station, Hyderabad.

Sir,

Please refer to my earlier umpteen complaints against the flat occupants, Sri G Subba Rao & Sri Ravindra Babu of G-1 & Flat-201 Gummadi Nilayam St No:1 Gokulnagar Tarnaka Secunderabad-500017 Andhra Pradesh, for harassing and threatening my peaceful existence.

On 20/07/2010 on my return from Office at around 6p.m., I was assaulted and abused by a gang of fifteen mafia mob set up by the above stated accused. As I had already mentioned that I am prompt in payment of the monthly rentals to the landlady Smt G. Vijayalaxmi of G-1 whose husband Sri G Subba Rao & daughter named Smt Sirisha are constantly abusing and threatening my peaceful existence.

On 20/07/2010 for no apparent reason, I was pushed by two unknow females clad in sarees accompanied by over fifteen men. These women began to beat me on my back as soon as i entered the premises of Gummadi Nilayam. I ran out on the road and began to video film with my cell phone to identify the culprits, but one of the woman began to chase me on the road. Few people on the road did not intervene as it is the nature of the indian society.

I was forced to remain in the nearby kirana shop and phone the police station. Here again, the numbers 9490616366 and 9490616003 failed to respond. But one Tirumala on 9490616001 began to shout at me, asking me, "why should I believe what you say/".

The landline phone number 27853570 of Osmania University Police Station was answered by a policeman who failed to initiate action. It was only after one and half hour that the Police personnel arrived but just to disperse the mafia mob. There were no enquiries or arrests made thereof. Even in the presence of some police constables the adjacent apartment housewife named Payal living on the 3rd or 4th Floor of SSR Apartments belonging to christian community began to abuse me and threatened to smash my car. This housewife holds grudge against me owing to my bank job and she is apparently jealous of my financial independance as a working woman. This housewife began to provoke me and she came running to hit me though the people around stopped this violent frenzied envious young woman.

Please take cognizance of my complaint against 1) Sri G Subba Rao & Smt Sirisha of G-1 Gummadi Nilayam Tarnaka ; 2) Sri Ravindra Babu of 201 Gummadi Nilayam Tarnaka ; 3) Smt Payal or whatever the name resident of SSR Apartment Tarnaka and 4) the fifteen or so unknown mafia mob or political goondas set upon me.

My tiny pet remained locked inside the flat for long time and thus tortured by the above stated culprits. I too had to remain on the road without food or water as I had not consumed my lunch due to busy schedule of work. On return from Office I was attacked and refrained from entering my residential flat though I had paid the rent. There is violation of human rights law and social evil crime against me on the grounds of my divorcee status. The landlords refuse to rent out their flats on the grounds that I am a single divorcee and that they want to let out only to families. This is a serious social evil still existing in the indian society and a criminal offence unchecked and unabated.

Please initiate action.

video

Thursday, July 8, 2010

KUN ECIL SERVICE CENTRE FOR HYUNDAI

The Related Supervisors/Responsible Authorities of KUN Auto Company Private Limited C-48 Second Avenue, Near Chinthamani, Anna Nagar East, Chennai - 600102.

Sir,

SUB : KUN ECIL SERVICE CENTRE KUSHAIGUDA / REFER : TELEPHONIC COMPLAINT

REG : PERVERTED STAFF AT ECIL SERVICE CENTRE.

From 29/06/10 I have been making several phone calls to the sales executive Mr Siddique of KUN Kharatabad Showroom, Service Manager Sri Shyam Sunder Reddy, Service Advisor Sri Naveen about installation of a specific Centralised Remote Locking accessory to my i 10 Magna 1.2Lr bought on 22/06/2010. On 22/06/10, due to time constraint I opted to get the teflon coating and accessory installation done at a later date. The above stated accessory is to be borne by me while the pending teflon coating is provided by your company.

There was considerable delay of over four hours at the KUN Khairatabad showroom on 22nd June 2010 over the paper work. They initially refused to give the related relevant papers in exchange for the payment. I had to call my colleague who informed me the significance of the temp regn., insurance, sales invoice etc. for ownership rights while phying the car on the road. The tamil speaking showroom staff however spun a surprise at the end by clicking photos and bursting crackers at the time of handing over the keys. We were without food the whole day till late in the night. Though the ECIL Service Centre did fast job of handing over the car but on 01/07 I was harassed for several hours..

I was informed of the pick and drop facility by the service advisor named Sri Naveen who also hinted that it is left for me to make tips to the driver. On 30/06/10, I waited for the driver but nobody turned up at 9a.m. as fixed by the Service Advisor Sri Naveen.

It was only after yet another set of several phone calls that the pick and drop driver named Raju was sent on 01/07/10 at my residence, Tarnaka. I had spoken to Service Manager named Sri Shyam Sunder Reddy who was also aware about my specific requirement. However, after reaching the KUN Ecil service centre I was attended by two service advisors namely Naveen who obtained my signature on the papers for central locking system and another named Srujan Reddy who began to inspect the car. He bluntly informed me that the accessory with the vibration option was not readily available and not in stock. He began to impose his wishes and choice of the central locking system. They all acted totally arrogant without admitting their folly of misleading me about the availability of the accessory. They all deliberately subjected me to physical discomfort and hardship by making me travel the 20 kilometers to and fro my residence without readily keeping the specific accessory at their workshop. Though I had repeatedly informed them about my choice of the said accessory. I was made a fool of by all the young staff and one of them began to misbehave by holding my hand with out regard to my older age. I am in the age group of their mother or aunts yet they began to play pranks.

All the while the Service Manager was absent when he should have been the first person to approach me and clarify about the central remote locking system. Ultimately, when he made an appearance, he began to deny that I had asked for the vibration model remote locking. He began to challenge me to complain with the authorities. Similarly, the Service Advisors namely Srujan Reddy and Naveen began to threaten me like rowdysheeters.

Your staff at the Ecil Service Centre cannot impose their choice of accessory on me. Nor can they misinform and mislead about the products. There was no reason to call me to the service centre without making available the required accessory. They cannot impose their choice of accessory on me. As a new customer, It is disgraceful display of perverted minds and cheap mafia mob style of behavior by your staff with intention to harass me and deny me the service of accessory installation. It is but natural for me to react the way I had to such perversity. I was willfully harassed and provoked by your staff.

This complaint is to seek for remedial measures and to instruct your staff to behave responsibly and respectfully towards elderly single woman customers like me. Just because I visited the Service Centre alone I was sexually harassed by some of your young staff with out regard to my age. It was only when I disclosed my age that the Service Manager and Srujan Reddy came over to apologize their folly. Also I have not been given the discharge papers of the pick and drop. It appears that your staff are into some racket to cheat gullible customers like me. There was no need to insist that I should leave the car with them just for installation of remote locking accessory.

Yet again your staff began to harass me on 07/07/10 when I had taken the car for the teflon coating. Prior to my visit I had spoken several times to the Customer Care Manager named Sri H P Sarma. However, I was deliberately harassed and delayed by the service advisor named Saleem. I guess it was all a ploy to commit a crime. They falsely misled that the teflon coating would take two to three hours and kept insisting that I should give the keys and wait in the showroom. I was surprised that the teflon coating was completed in one hour's time. I suspect some foul play by the staff because of the way all of them kept giggling. Though service advisor Srujan Reddy spoke convincingly and politely, the staff were acting like sly foxes. I am not happy with the overall clumsy service offered and I suspect that they have opened the bonnet and committed some fraudulent act.

Though I approved the unbiased service by service advisor named Srujan Reddy, I am still left with doubt that there was some malpractice done during the teflon coating work undertaken.

In the event of repetition of harassment or bad service, I shall be constrained to file a consumer forum case for the hazardous and biased service. The unnecessary journey to and fro has not only eaten away my precious time but also affected my health. The willful harassment and threats posed by your staff has caused me damage by way of bad health and unnecessary leave from my workplace.

ARROGANT SARAL TALWAR HYUNDAI DEALER


Sir/Ma'am,

SUB : "ARROGANT SARAL TALWAR" - HYUNDAI DEALER

It was a show of arrogance and pride over wealth and a sabotaged racism towards me by Mr Saral Talwar and the General Manager Mr Sanjeeva Rao of Talwar Hyundai Dealers located at S.P. Road Secunderabad.

Please find attached the relevant copies of the 1) Booking, 2) Receipt for the Booking Amount, 3) Quotation for I 10, 4) Vehicle Loan Form with received signature, 5) The Letter from Bank to the Dealer with the Banker's Cheque for Rs.5,11,908/= & 6) The List of accessories.

As an employee with the State Bank Of Hyderabad, I am eligible to avail a maximum of Rs.3,50,000/= towards Car Loan. I obtained a quotation for i 10 Magna auto gear that amounted to Rs.5,11,908/= and booked for the same on 08/5/10 because of the scheme offer of free insurance and free accessories. The sales executive named Sri K Srikanth impressed with accessory offer as per the list produced by him. As 8th May 2010 was the last date of the scheme I did not have time to test drive the auto gear i 10 Magna. But after the test drive I found that the auto gear i 10 was not safe and there was no complete control over the engine. I wanted to buy the manual gear i 10 and informed the above said sales man and the General Manager Sri Sanjeeva Rao. They readily agreed to allow me to buy the manual gear i 10 and also pay the difference in the cost with the Banker's Cheque of Rs.5,11,908/= to me.

However, on 15/06/2010, after the exercise of selecting the manual gear i 10 and when the accessories were being done, the Dealer Mr Saral Talwar bluntly refused to oblige. He did not even bother to hear me out or read the related letter addressed to Talwar Hyundai P Ltd by the Bank. It is not the business of the M/s Talwar Hyundai Dealers to issue a Cheque favouring the SBH Car Loan Account. Instead, the above stated Talwar Hyundai Dealers humiliated me as if I was committing a fraud. I was denied my own money that I had contributed in excess of the Car Loan Amount sanctioned to me. The actual loan amount being Rs3,50,000/= with a 20% margin and any excess amount thereof, over and above the same is my savings and my contribution. Therefore, the Talwar Hyundai's General Manager (GM) ought to have kept his promise to return the difference amount favouring self. Instead, the GM & the Dealer Sri Saral Talwar began to humiliate me and treat me like a cheat. They clearly exhibited racist attitude towards me. They began to treat the full Banker's Cheque amount as the Bank Loan instead of just Rs.3,50,000/=.

I was compelled and pressurized to cancel my booking after spending seven hours over selection the car. I had also engaged Apple Cab service and the service of an instructor for cash. I had also taken one day leave from the Bank Office for the purpose of buying the Car. There was no time for my companions and me to have lunch or refresh. Thus I had to incur wasteful expenditure and loss of one day leave from Office. I had to loose the scheme offer of free insurance with free accessories.

The above said Talwar Hyundai Dealers did not hear me out at all. Mr Saral Talwar exhibited racist attitude towards me and bluntly waived his hand at me to get out. They began to compare my case to some other problem faced by me wherein the entire value of the car was the Loan amount. The racist bias and arrogance exhibited towards a customer calls for legal redressal. Such inhumane and bad treatment of Customers even before the sale proves the poor quality customer service offered to customers. I was thus, harassed and denied the sale of the chosen car. My health too was affected and I had to rest the next day by availing leave from Office. This type of pride over wealth laced with racist bias towards me calls for legal redressal, human rights law and compensation.

Sincerely,

MS KOTHAKOTA ASHALATA PRABHAKAR