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Sunday, June 20, 2010

CONSUMER FORUM


Dated:19/06/2010

The Editor, DECCAN CHRONICLE, 36 S.D. Road, Secunderabad.

Sir/Ma'am,

SUB : "ARROGANT SARAL TALWAR" - HYUNDAI DEALER

It was a show of arrogance and pride over wealth and a sabotaged racism towards me by Mr Saral Talwar and the General Manager Mr Sanjeeva Rao of Talwar Hyundai Dealers located at S.P. Road Secunderabad.

Please find attached the relevant copies of the 1) Booking, 2) Receipt for the Booking Amount, 3) Quotation for I 10, 4) Vehicle Loan Form with received signature, 5) The Letter from Bank to the Dealer with the Banker's Cheque for Rs.5,11,908/=.

As an employee with the State Bank Of Hyderabad, I am eligible to avail the maximum of Rs.3,50,000/= Car Loan amount and any excess amount is entirely my savings money with a margin towards interest. The Letter along with the enclosed Banker's Cheque for Rs.5,11,908/= favouring the Talwar Mobiles Pvt Ltd., clearly specifies the Car Loan amount of Rs.3,50,000/= offered to me. I am thereby, liable to the Bank to the extent of that amount and the interest calculated there upon. I am not bound by the choice of model mentioned in the quotation and any difference between the Invoice Bill and the Banker's Cheque ought to be paid to me by issuance of a Cheque favouring State Bank Of Hyderabad Account "My Name". Thereafter, It is between the Bank and me to deposit/credit the amount in the ratio applicable to the sanctioned loan amount and the excess money contributed by me. It is not the business of the M/s Talwar Hyundai Dealers to issue a Cheque favouring the SBH Car Loan Account. Instead, the above stated Talwar Hyundai Dealers humiliated me as if I was committing a fraud. I was denied my own money that I had contributed in excess of the Car Loan Amount sanctioned to me.

I was compelled and pressurised to cancel my booking after spending seven hours over selection the car. The salesman was also denying me the test drive option. I had also engaged Apple Cab service and the service of an instructor for cash. I had also taken one day leave from the Bank Office for the purpose of buying the Car. There was no time for my companions and me to have lunch or refresh. Thus I had to incur wasteful expenditure and loss of one day leave from Office.

The above said Talwar Hyundai Dealers did not hear me out at all. Mr Saral Talwar exhibited racist attitude towards me and bluntly waived his hand at me to get out. They began to compare my case to some other problem faced by me wherein the entire value of the car was the Loan amount. The racist bias and arrogance exhibited towards a customer calls for legal redressal. Such inhumane and bad treatment of Customers even before the sale proves the poor quality customer service offered to customers. I was thus, harassed and denied the sale of the chosen car. My health too was affected and I had to rest the next day by availing leave from Office. This type of pride over wealth laced with racist bias towards me calls for legal redressal, human rights law and compensation.


video video

Saturday, June 19, 2010

Dated:19/06/2010
The Editor, DECCAN CHRONICLE, 36 S.D. Road, Secunderabad.
Sir/Ma'am,
SUB : "ARROGANT SARAL TALWAR" - HYUNDAI DEALER
It was a show of arrogance and pride over wealth and a sabotaged racism towards me by Mr Saral Talwar and the General Manager Mr Sanjeeva Rao of Talwar Hyundai Dealers located at S.P. Road Secunderabad.
Please find attached the relevant copies of the 1) Booking, 2) Receipt for the Booking Amount, 3) Quotation for I 10, 4) Vehicle Loan Form with received signature, 5) The Letter from Bank to the Dealer with the Banker's Cheque for Rs.5,11,908/=.
As an employee with the State Bank Of Hyderabad, I am eligible to avail the maximum of Rs.3,50,000/= Car Loan amount and any excess amount is entirely my savings money with a margin towards interest. The Letter along with the enclosed Banker's Cheque for Rs.5,11,908/= favouring the Talwar Mobiles Pvt Ltd., clearly specifies the Car Loan amount of Rs.3,50,000/= offered to me. I am thereby, liable to the Bank to the extent of that amount and the interest calculated there upon. I am not bound by the choice of model mentioned in the quotation and any difference between the Invoice Bill and the Banker's Cheque ought to be paid to me by issuance of a Cheque favouring State Bank Of Hyderabad Account "My Name". Thereafter, It is between the Bank and me to deposit/credit the amount in the ratio applicable to the sanctioned loan amount and the excess money contributed by me. It is not the business of the M/s Talwar Hyundai Dealers to issue a Cheque favouring the SBH Car Loan Account. Instead, the above stated Talwar Hyundai Dealers humiliated me as if I was committing a fraud. I was denied my own money that I had contributed in excess of the Car Loan Amount sanctioned to me.
I was compelled and pressurised to cancel my booking after spending seven hours over selection the car. The salesman was also denying me the test drive option. I had also engaged Apple Cab service and the service of an instructor for cash. I had also taken one day leave from the Bank Office for the purpose of buying the Car. There was no time for my companions and me to have lunch or refresh. Thus I had to incur wasteful expenditure and loss of one day leave from Office.
The above said Talwar Hyundai Dealers did not hear me out at all. Mr Saral Talwar exhibited racist attitude towards me and bluntly waived his hand at me to get out. They began to compare my case to some other problem faced by me wherein the entire value of the car was the Loan amount. The racist bias and arrogance exhibited towards a customer calls for legal redressal. Such inhumane and bad treatment of Customers even before the sale proves the poor quality customer service offered to customers. I was thus, harassed and denied the sale of the chosen car. My health too was affected and I had to rest the next day by availing leave from Office. This type of pride over wealth laced with racist bias towards me calls for legal redressal, human rights law and compensation.
Sincerely,
MS KOTHAKOTA ASHALATA PRABHAKAR C/o STATE BANK OF HYDERABAD, Inspection Department, First Floor, Head Office Premises, Gunfoundry, Hyderabad-500001. Mobiles:8897179731 / 9703351304.