SUB : "ARROGANT SARAL TALWAR" - HYUNDAI DEALER
It was a show of arrogance and pride over wealth and a sabotaged racism towards me by Mr Saral Talwar and the General Manager Mr Sanjeeva Rao of Talwar Hyundai Dealers located at S.P. Road Secunderabad.
Please find attached the relevant copies of the 1) Booking, 2) Receipt for the Booking Amount, 3) Quotation for I 10, 4) Vehicle Loan Form with received signature, 5) The Letter from Bank to the Dealer with the Banker's Cheque for Rs.5,11,908/= & 6) The List of accessories.
As an employee with the State Bank Of Hyderabad, I am eligible to avail a maximum of Rs.3,50,000/= towards Car Loan. I obtained a quotation for i 10 Magna auto gear that amounted to Rs.5,11,908/= and booked for the same on 08/5/10 because of the scheme offer of free insurance and free accessories. The sales executive named Sri K Srikanth impressed with accessory offer as per the list produced by him. As 8th May 2010 was the last date of the scheme I did not have time to test drive the auto gear i 10 Magna. But after the test drive I found that the auto gear i 10 was not safe and there was no complete control over the engine. I wanted to buy the manual gear i 10 and informed the above said sales man and the General Manager Sri Sanjeeva Rao. They readily agreed to allow me to buy the manual gear i 10 and also pay the difference in the cost with the Banker's Cheque of Rs.5,11,908/= to me.
However, on 15/06/2010, after the exercise of selecting the manual gear i 10 and when the accessories were being done, the Dealer Mr Saral Talwar bluntly refused to oblige. He did not even bother to hear me out or read the related letter addressed to Talwar Hyundai P Ltd by the Bank. It is not the business of the M/s Talwar Hyundai Dealers to issue a Cheque favouring the SBH Car Loan Account. Instead, the above stated Talwar Hyundai Dealers humiliated me as if I was committing a fraud. I was denied my own money that I had contributed in excess of the Car Loan Amount sanctioned to me. The actual loan amount being Rs3,50,000/= with a 20% margin and any excess amount thereof, over and above the same is my savings and my contribution. Therefore, the Talwar Hyundai's General Manager (GM) ought to have kept his promise to return the difference amount favouring self. Instead, the GM & the Dealer Sri Saral Talwar began to humiliate me and treat me like a cheat. They clearly exhibited racist attitude towards me. They began to treat the full Banker's Cheque amount as the Bank Loan instead of just Rs.3,50,000/=.
I was compelled and pressurized to cancel my booking after spending seven hours over selection the car. I had also engaged Apple Cab service and the service of an instructor for cash. I had also taken one day leave from the Bank Office for the purpose of buying the Car. There was no time for my companions and me to have lunch or refresh. Thus I had to incur wasteful expenditure and loss of one day leave from Office. I had to loose the scheme offer of free insurance with free accessories.
The above said Talwar Hyundai Dealers did not hear me out at all. Mr Saral Talwar exhibited racist attitude towards me and bluntly waived his hand at me to get out. They began to compare my case to some other problem faced by me wherein the entire value of the car was the Loan amount. The racist bias and arrogance exhibited towards a customer calls for legal redressal. Such inhumane and bad treatment of Customers even before the sale proves the poor quality customer service offered to customers. I was thus, harassed and denied the sale of the chosen car. My health too was affected and I had to rest the next day by availing leave from Office. This type of pride over wealth laced with racist bias towards me calls for legal redressal, human rights law and compensation.
MS KOTHAKOTA ASHALATA PRABHAKAR