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Thursday, July 8, 2010

ARROGANT SARAL TALWAR HYUNDAI DEALER


Sir/Ma'am,

SUB : "ARROGANT SARAL TALWAR" - HYUNDAI DEALER

It was a show of arrogance and pride over wealth and a sabotaged racism towards me by Mr Saral Talwar and the General Manager Mr Sanjeeva Rao of Talwar Hyundai Dealers located at S.P. Road Secunderabad.

Please find attached the relevant copies of the 1) Booking, 2) Receipt for the Booking Amount, 3) Quotation for I 10, 4) Vehicle Loan Form with received signature, 5) The Letter from Bank to the Dealer with the Banker's Cheque for Rs.5,11,908/= & 6) The List of accessories.

As an employee with the State Bank Of Hyderabad, I am eligible to avail a maximum of Rs.3,50,000/= towards Car Loan. I obtained a quotation for i 10 Magna auto gear that amounted to Rs.5,11,908/= and booked for the same on 08/5/10 because of the scheme offer of free insurance and free accessories. The sales executive named Sri K Srikanth impressed with accessory offer as per the list produced by him. As 8th May 2010 was the last date of the scheme I did not have time to test drive the auto gear i 10 Magna. But after the test drive I found that the auto gear i 10 was not safe and there was no complete control over the engine. I wanted to buy the manual gear i 10 and informed the above said sales man and the General Manager Sri Sanjeeva Rao. They readily agreed to allow me to buy the manual gear i 10 and also pay the difference in the cost with the Banker's Cheque of Rs.5,11,908/= to me.

However, on 15/06/2010, after the exercise of selecting the manual gear i 10 and when the accessories were being done, the Dealer Mr Saral Talwar bluntly refused to oblige. He did not even bother to hear me out or read the related letter addressed to Talwar Hyundai P Ltd by the Bank. It is not the business of the M/s Talwar Hyundai Dealers to issue a Cheque favouring the SBH Car Loan Account. Instead, the above stated Talwar Hyundai Dealers humiliated me as if I was committing a fraud. I was denied my own money that I had contributed in excess of the Car Loan Amount sanctioned to me. The actual loan amount being Rs3,50,000/= with a 20% margin and any excess amount thereof, over and above the same is my savings and my contribution. Therefore, the Talwar Hyundai's General Manager (GM) ought to have kept his promise to return the difference amount favouring self. Instead, the GM & the Dealer Sri Saral Talwar began to humiliate me and treat me like a cheat. They clearly exhibited racist attitude towards me. They began to treat the full Banker's Cheque amount as the Bank Loan instead of just Rs.3,50,000/=.

I was compelled and pressurized to cancel my booking after spending seven hours over selection the car. I had also engaged Apple Cab service and the service of an instructor for cash. I had also taken one day leave from the Bank Office for the purpose of buying the Car. There was no time for my companions and me to have lunch or refresh. Thus I had to incur wasteful expenditure and loss of one day leave from Office. I had to loose the scheme offer of free insurance with free accessories.

The above said Talwar Hyundai Dealers did not hear me out at all. Mr Saral Talwar exhibited racist attitude towards me and bluntly waived his hand at me to get out. They began to compare my case to some other problem faced by me wherein the entire value of the car was the Loan amount. The racist bias and arrogance exhibited towards a customer calls for legal redressal. Such inhumane and bad treatment of Customers even before the sale proves the poor quality customer service offered to customers. I was thus, harassed and denied the sale of the chosen car. My health too was affected and I had to rest the next day by availing leave from Office. This type of pride over wealth laced with racist bias towards me calls for legal redressal, human rights law and compensation.

Sincerely,

MS KOTHAKOTA ASHALATA PRABHAKAR

7 comments:

Saral said...

Reply from Talwar Hyundai:

Here is what actually happned.... You being an emplyee of State bank, tried to de-fraud your bank by getting excess funding from the bank on your car by showing a higher model quatation to your bank. You wanted the excess amount to be paid in your individual name so that you could poket this excess money and pay the bank in normal installements. The reason for this is that car loans are cheaper than personal loans by almost 4%-5%

Mr. Saral Talwar and the staff at Talwar Hyundai, refused to refund this amount in your individual name and said that they will refund the excess amount in the name of State Bank only. They also tried to give you other alternative whereinyou had to give them a letter from State Bank authorising them to refund in your individual name. Obviously you could not do so as your intention was to de-fraud the bank. You got aggitated and demanded to refund the entire amount and cancell the booking which they did.

You even tried to complain to Hyundai and all other forums and lost everywhere. Now you have even put it on the Blog :)

Hope you will have the courage to keep this reply also on your blog and not delete it :)

Ajhay U Waghmare said...

Its simple accounting norm that the excess money should be refunded to its original source which in this case was the Bank.
any professionally managed company would do the same what Talwars did.

Its in very poor taste to disguise this as "racist"

kothakota said...

Indeed RACIAL DISCRIMINATION SHOWN and it is all about money power against a simple woman like me. It is the veiled racism that has blinded the rationale about the pay order produced by me totalling over 4.00 lakhs or the actual cost of the Hyundai car. The STATE BANK OF HYDERABAD HAS JUST SANCTIONED CAR LOAN OF JUST SANCTIONED 3.50LAKHS AND ANY MONEY OVER AND ABOVE 3.50LAKHS HAPPENS TO BE MONEY FROM MY POCKET SO THE CLUMSY FLIMSY RACIST VIEW THAT I AM POCKETING MY OWN MONEY IS ABSURD AND SENSELESS! THIS SARAL TALWAR WAS LUCKY THAT I DID NOT PERSONALLY ATTEND THE FORUM ! BRIBERY COULD HAVE BEEN THE CAUSE FOR IMPUNITY MOREOVER THIS SARAL TALWAR HAS SHAMELESSLY MISUSED HIS POSITION TO WRECK MY BANK CAREER ! I SHOULD HAVE SUBMITTED THE BANK MANAGERS VIEWPOINT AS THE MAIN WITNESS TO TELL THE FACT THAT ANY AMOUNT OVER AND ABOVE THE SANCTIONED CAR LOAN OF 3.50LAKHS HAPPENS TO BE MY OWN MONEY :-).SUCH RACIST DESERVE TO BE PUNISHED :-)

kothakota said...

Indeed RACIAL DISCRIMINATION SHOWN and it is all about money power against a simple woman like me. It is the veiled racism that has blinded the rationale about the pay order produced by me totalling over 4.00 lakhs or the actual cost of the Hyundai car. The STATE BANK OF HYDERABAD HAS JUST SANCTIONED CAR LOAN OF JUST SANCTIONED 3.50LAKHS AND ANY MONEY OVER AND ABOVE 3.50LAKHS HAPPENS TO BE MONEY FROM MY POCKET SO THE CLUMSY FLIMSY RACIST VIEW THAT I AM POCKETING MY OWN MONEY IS ABSURD AND SENSELESS! THIS SARAL TALWAR WAS LUCKY THAT I DID NOT PERSONALLY ATTEND THE FORUM ! BRIBERY COULD HAVE BEEN THE CAUSE FOR IMPUNITY MOREOVER THIS SARAL TALWAR HAS SHAMELESSLY MISUSED HIS POSITION TO WRECK MY BANK CAREER ! I SHOULD HAVE SUBMITTED THE BANK MANAGERS VIEWPOINT AS THE MAIN WITNESS TO TELL THE FACT THAT ANY AMOUNT OVER AND ABOVE THE SANCTIONED CAR LOAN OF 3.50LAKHS HAPPENS TO BE MY OWN MONEY :-).SUCH RACIST DESERVE TO BE PUNISHED :-)

Suresh Babu BOTLAGUDURU said...

The excess amount is not pasying to you unless the bank produces a letter to talwar hyundai stating that the excessive amount is to be given to the car owner. Mr saral talwar said is correct.

Transparancy should be there from customer to dealer.

B said...

OVERALL the man SARAL TALWAR, the Hyundai Dealer, is a well known FRAUDMASTER in the Hyderabad city

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